A support code is a 10-digit number divided into 5-character blocks:
A business support code is provided by a Sales Representative after you sign a support contract with Parallels.
You will need your support code to submit a request to Parallels Technical Support via email or phone.
You can obtain a support code from your Sales Representative or find it in your Parallels account at https://account.parallels.com/, click on Support, and then select a product.
Scroll down to Contact Support to find your support code.
If you have not registered your key yet, please register your key.
If your support contract expired, please contact your Sales Representative to extend it.