Symptoms
When I open File Manager I am getting the following error:FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (PLESK900W2K3\USER1): (1326) Logon failure: unknown user name or bad password.
---------------------- Debug Info -------------------------------
0: plib\ui_common\FileManagerUIPointer.php:709
FileManagerUIPointer->accessItem(string 'GET', NULL null)
1: plib\ui\client.domain.hosting.file-manager.php:86
plesk__client__domain__hosting__file_manager->accessItem(string 'GET', NULL null)
2: plib\UIPointer.php:599
UIPointer->access(string 'GET')
3: htdocs\plesk.php:42
Resolution
The reason of the issue is that password of domain owner account is not synchronized with corresponding record in Parallels Panel database.To fix that take the following steps:
1. Login to the server by RDP;
2. Retrieve password of the domain owner from Parallels Panel database running this command:
"%plesk_bin%"\dbclient --direct-sql --sql="select su.login, a.password from accounts a, sys_users su where a.id=su.account_id and su.login='USER1' "
login password
USER1 p@ssw0rd
where USER1 is an owner of the domain, can be taken from the error.
login password
USER1 p@ssw0rd
where USER1 is an owner of the domain, can be taken from the error.
3. Synchronize system password with accordance of retrieved one as follow:
net user USER1 p@ssw0rd