Search

Language:  

Available article translations:

How to get Parallels Desktop support?

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop 13 for Mac Home Edition
  • Parallels Desktop 12 for Mac Home Edition
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 13 for Mac Pro Edition
  • Parallels Desktop 12 for Mac Pro Edition
  • Parallels Desktop 11 for Mac Pro Edition

Support eligibility

  • If you have a permanent license, you need to register it to get support. After registration you are eligible for phone and chat support for 30 days and email support for 24 months from the Parallels Desktop version release date. Below you will find expiration dates for free email support for the supported versions:

    • Parallels Desktop 11: August 19, 2017
    • Parallels Desktop 12: August 23, 2018
    • Parallels Desktop 13: August 22, 2019
  • If you have a paid subscription for Parallels Desktop, you need to register it to get support, and then you are eligible for phone, chat and email support, while the subscription is valid.

How to get support

To get assistance with a technical question, you need to use your support code. Visit KB 6837 to learn more about a support code.

Support options

Note: Parallels Desktop support is only provided in English.


Self-Service Resources and Social Media Support


Email support

To get email support for Parallels Desktop fill in and submit the support request form.


Phone support

You can reach the Parallels Support team using one of the following options available on the Parallels Desktop Support page:

  • call using a toll-free or an international number;
  • call using Skype or Click-To-Call.


Chat support

Go to http://www.parallels.com/products/desktop/support/ and click on the Support Chat banner to start a chat session with a Parallels Support representative.


Paid support

If your free phone, chat and email support options expired, you can purchase phone support here:

http://www.parallels.com/support/priority/

Parallels Support Team will follow up with you shortly once your order has been completed.




1e5db16426987d561060acdf56d947b4 a9c6e0b6a5209e617a7c0dd5eace86cf 97a8ac9f376ccb34ff8a388d158b8d2e f9b6a8d63f3437e0dca35c9704a9033c 6d53a4d80efd0f6be3fae79f4ef5e81c b04f8695548e31c1ef9bdd9dfc69a282 75d98cd907f9039d751a2fcf959077c7 123d9ca7d63fbe93430dd9d1bfc0028f b5b4596be13eab7e173e552861335790 4987860c21de5849bcebfeb0472cfd03

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No