STEP 1: Activate your product.
STEP 2: Register your copy: http://kb.parallels.com/114607
Once registered you will get:
- 30 days FREE Email, Chat and Phone Support
- 24 months FREE Installation and Upgrade Email Support from the release date (by September 6, 2013 for Parallels Desktop 7 customers and by September 4, 2014 for Parallels Desktop 8 customers).
HOW TO GET SUPPORT?
- Log into your Account
NOTE: If you use Parallels Desktop 6 or 7, you can press Help in top Mac menubar and choose Request Support. You will see a similar window:
Write down your support code and click on Get Support button. You will be redirected to support page.
- Parallels Support phone numbers for your country are available at http://www.parallels.com/support/phone/
- You can now call Parallels using Skype.
- Go to http://www.parallels.com/support/chat/ to start a chat session with Parallels Support.
If your 30 day complimentary Phone Support option is expired you can purchase Phone Support here: http://www.parallels.com/support/priority/
Parallels Support Team will follow up with you shortly once your Support order has been completed.