Search

Language:  
Search for:

Available article translations:

How to get Parallels Desktop support?

APPLIES TO:
  • Parallels Desktop
  • Customer Service and Licensing

Symptoms

I need to contact Parallels Desktop technical support.

Resolution

Register your copy following the instructions given here:

http://kb.parallels.com/122646

Once registered you will be eligible for:

  1. 30 days FREE Email, Chat and Phone Support from the registration date;
  2. 24 months FREE Installation and Upgrade Email Support from the release date (till September 4, 2014 for Parallels Desktop 8 customers; till September 5, 2015 for Parallels Desktop 9 customers, till August 25, 2016 for Parallels Desktop 10 customers).

Once your copy is registered you will get your Support Code. The support code is required to contact the Parallels Technical Support team via Email, Chat or Phone or Skype.

To check your support code and available support options, please log in to My Account and go to Support section.

How to get technical support?

  • Self-Service Resources

Prior to contacting our Support Team, the best place to find answers to your questions is to search our Knowledge Base or the Parallels Forums.

  • Email support

To get email support for Parallels Desktop

Note: If you use Parallels Desktop 9 or 10, you can start submitting request from your Parallels Desktop. For this, go to Help in the Mac menu bar and select Request Support:

alttext

You will see a similar window:

alttext

Click on Get Support button. You will be redirected to a support request page.

  • Phone support

You can reach Parallels technical support team using one of the following options available at http://www.parallels.com/products/desktop/support/:

  • call Parallels using a toll-free or an international number;
  • call Parallels using Skype or Click-To-Call option.

Note: Parallels Desktop Support is only provided in English.

  • Chat support

Go to http://www.parallels.com/products/desktop/support/ and click on the Support Chat banner to start a chat session with a Parallels Support representative.

  • Tweet Us!

Follow @ParallelsCares, tweet us your questions and read our Parallels Support Tips and Tricks each day!

Purchasing support

If your 30 day complimentary Phone Support option is expired you can purchase Phone Support here:

http://www.parallels.com/support/priority/

Parallels Support Team will follow up with you shortly once your order has been completed.

Search words:

need technical support

chat support

need technical help

support code

get support

how to find support code

phone support

what is support code

email support




1e5db16426987d561060acdf56d947b4 610e350010622289442e00b3900aeedc

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Desktop Virtualization
- Parallels Desktop 9 for Mac
- Parallels Transporter
- Parallels Desktop Switch to Mac Edition
- Parallels Desktop for Mac Enterprise Edition
- Parallels Management-Mac for Microsoft SCCM
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0
- Parallels Virtuozzo Containers
Automation
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification