KB #626 - It seems like the HSPcomplete system is completely down. How do I solve this problem?

RESOLUTION

1. Check if all needed services are running inside HSPcomplete server - mysqld, httpd_frontend, httpd_backend, vzcoll, named - and restart them if needed:

# /etc/init.d/mysqld start
# /etc/init.d/httpd start

and so on.

2. Check if apache is able to write into HSPcomplete logs - *.log files under

/var/log/hspc

dir and correct permissions/ownership if needed. Also make sure that size of each log file is less than 2 Gb:

# ls -l /var/log/hspc/*log

Configure log rotation for these files.

3. Check if there is disk space available inside HSPcomplete server:

# df -h

4. If HSPcomplete is installed inside Virtuozzo VE check failcounters in

/proc/user_beancounters

and increase problem resources. Run this command inside HSPcomplete VE:

# cat /proc/user_beancounters

If you see non-zero values in the last column for some of the resources it means that VE is experiencing a shortage of these resources. Increase it from Virtuozzo using 'vzctl' utility or Virtuozzo management console.

5. Check if some of the tables in 'aspc', 'dbsession' MySQL databases are corrupted and repair them using 'mysqlcheck' utility.

Parallels Virtualization and Automation Software

It seems like the HSPcomplete system is completely down. How do I solve this problem?

RESOLUTION

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