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The CD drive or the DVD drive does not work as expected or does not appear in My Computer in virtual machine

APPLIES TO:
  • Parallels Desktop 4 for Mac Standard Edition
  • Parallels Desktop 3 for Mac Standard Edition
  • Parallels Desktop 2.x for Mac Standard Edition
  • Parallels Desktop for Windows & Linux

Symptoms

You have upgraded a virtual machine with Windows XP or Vista from Parallels Desktop version 3, installed Windows Vista Service Pack 1
or some applications that have a CD/DVD filter driver.
After the virtual machine restart the CD drive or DVD drive no longer works as expected, or is no longer shown in My Computer.

This problem is often reported with CD/DVD-Roms by Matshita.

Cause

The cause is described in the CAUSE section in http://support.microsoft.com/kb/929461/en-us

Resolution

Please refer to Microsoft knowledge base article http://support.microsoft.com/kb/929461/en-us , to RESOLUTION section.



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