Resolution
You may get the following errors when try to register Parallels Plesk Sitebuilder server in Parallels Plesk Panel 8.x via Server -> Sitebuilder Support or in Parallels Plesk Panel 9.x via Home -> Sitebuilder Settings.1. Sitebuilder virtual hostname <sitebuilder.domain.name> is not resolved from Parallels Plesk Panel server. The following error is shown when try to register:
Error: URL cannot be resolved: check your DNS settings. URL <sitebuilder.domain.name> must resolve in IP address of the server with installed SiteBuilder.
To verify the issue it is recommended to login to Parallels Plesk Panel server via SSH and try ping:
~# ping <sitebuilder.domain.name>
Reconfigure DNS zone of domain <domain.name> to make <sitebuilder.domain.name> be resolved. Add the following record to DNS zone of <domain.name>:
---8<---
<sitebuilder.domain.name> A 123.123.123.123
--->8---
Where 123.123.123.123 is IP address if Sitebuilder virtual host.
If domain <domain.name> exists in Parallels Plesk Panel you may reconfigure DNS zone through GUI:
Domains -> <domain.name> -> DNS Settings
2. Parallels Plesk Sitebuilder is not accessible from Parallels Plesk Panel server. The following error is shown when try to register:
Error: Unable to retrieve the information from the Sitebuilder system:
SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://<sitebuilder.full.hostname>/ServiceFacade/SystemWebService.asmx?WSDL'
This may happen if
* Domain <sitebuilder.domain.name> already exists in Parallels Plesk Panel
Plesk domain has its own Apache configuration for virtual host <sitebuilder.domain.name> that conflicts with Sitebuilder configuration. To resolve the problem it is required to remove the domain from Parallels Plesk Panel.
* Parallels Plesk Sitebuilder is not accessible via <sitebuilder.domain.name>.
Login to Parallels Plesk Panel server via SSH and check availability of Parallels Plesk Sitebuilder from command line. You may use the following command:
~# curl http://<sitebuilder.domain.name>/check.php
3. Invalid "Username for server administrator's login to Sitebuilder" or "Administrator's password" are used for registration.
Error: Unable to retrieve the information from the Sitebuilder system:
Bad login or password.
It is required to use valid login credentials of Sitebuilder administrator for registration, verify that.