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Error "There are no hosts available" is shown when I try to publish a site, however host does exist. What may cause the problem?

Article ID: 5527 
Last Review: Aug,07 2008
APPLIES TO:
  • Sitebuilder 4.x for Windows
  • Sitebuilder 4.x for Linux/Unix

SYMPTOMS

I get the following error then try to publish a site

Publishing is not available.
There are no hosts available. Please contact the server administrator.


The following notification is shown the site's publishing settings at Sitebuilder -> Sites -> SITE -> Publishing Settings:

Host (IP address or DNS name) <no hosts specified yet>

However host exist in Server -> Hosts.

If login to Sitebuilder as reseller and try to add host through Server -> Hosts -> Add New Host the following error is generated:

Error:  You have reached your limit on hosts

CAUSE

The site belongs to site owner however no hosts are specified in it plan.

RESOLUTION

Number of hosts is limited in Sitebuilder license key,  so reseller is unable to add new host. You may check license limitations at

Server -> License Management -> Plan Info -> Maximum number of hosts

Site owner uses plan that is shown in reseller`s login to Sitebuilder only. You should login to Sitebuilder as reseller and enable host.

To get show plan that is used by site owner:

Users -> SITE_OWNER -> Plan

To reconfigure plan:

Users -> Plans -> PLAN -> Hosts -> Add to Plan
Keywords: publish; hosts; license llimitation; plan

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