Parallels

Symptoms

Sometimes for troubleshooting purposes it is required to increase log level of Virtuozzo agent.

Solution

1. How to increase Virtuozzo agent’s log level by using PMC:

Open PMC, right click on the node and choose Tasks, Manage Parallels Agent Configuration, select system, configuration, in the right pane is log_level value (default 3), change it to 6, Click Apply.

Note vzagent service restart is not required.
After troubleshouting is complete it's recommended to revert log_level value back to 3.

2. How to increase Virtuozzo agent’s log level by using vzagent.conf file:

  2.1. Open the file below on hardware node:

 

  2.2. Change the current value to 6 under “log_level” tag:

 

  2.3. Save vzagent.conf file;

  2.4. Restart VZAgent service by means of service snap-in.

       Also VZAgent service can be restarted by means of this command:

      

It’s strongly recommended to decrease log level to the default value as soon as troubleshooting is complete.

Note: Submit Support Issue wizard allows to collect and send all necessary log files to Parallels support team.