Parallels Virtualization and Automation Software

SYMPTOMS

Login to horde webmail is now possible, POP3/IMAP/SMTP authorization does not work. The following error occurs in maillog when trying to authorize:

/usr/local/psa/var/log/maillog
..............
LOGIN FAILED, ip=[127.0.0.1]
IMAP connect from @ [127.0.0.1]checkmailpasswd: unable to open mail authentication database: No such file or directory
..............

CAUSE

Berkeley Database with credentials of all mail accounts is missing.

~# ls -l /var/lib/plesk/mail/auth/passwd.db
ls: /var/lib/plesk/mail/auth/passwd.db: No such file or directory
~#

RESOLUTION

Recreate the database anew to resolve the problem:

Additional information

Exact location of Plesk product root directory can be obtained from /etc/psa/psa.conf

/etc/psa/psa.conf
..............
PRODUCT_ROOT_D /usr/local/psa
..............