Parallels Virtualization and Automation Software

SYMPTOMS

 Following error outputted in Sitebuilder:

Internal SiteBuilder error.
File: /usr/local/sitebuilder/include/SB/Site/ModuleInstancesList.php; Line: 76
Message: Module with instance id='MODULE_INSTANCE_ID' does not exists.; Code: 0

RESOLUTION

Try to make following changes to resolve this situation for particular issued site:

1. Figure out where site content is stored on Sitebuilder server:

Log into mysql database and run following query:

mysql> select dir_name from sitebuilder3.site where alias='SITE_NAME';

For example, you get something like this: 6481275f1cacad4cfef4dda324053855. Make backup for /usr/local/sitebuilder/htdocs/sites/64/6481275f1cacad4cfef4dda324053855/
directory (on Debain server path will be different /opt/sitebuilder/..) and check the files which contains ID for module which does not exists:

Creating backup, just in case:

# cp -rp /usr/local/sitebuilder/htdocs/sites/64/6481275f1cacad4cfef4dda324053855/ /usr/local/sitebuilder/htdocs/sites/64/6481275f1cacad4cfef4dda324053855_saved

Looking for missing module instance id:

# grep -r MODULE_INSTANCE_ID /usr/local/sitebuilder/htdocs/sites/64/6481275f1cacad4cfef4dda324053855/

When you find the file which contains this note, delete <iframe> section from it with MODULE_INSTANCE_ID, starting from <iframe and ending by </iframe>.

Additional information

This situation completely resolved in 4.0.0 version + sitebuilder_patch_4.0..0.3.tgz which should be applied on 4.0.0 installation. This patch can be taken from here http://kb.parallels.com/attachments/2248/sitebuilder_patch_4.0.0_3.tgz
In later 4.1 and 4.2 versions this situation also corrected. If you meet this issue on 4.0.0+patch3 or later installations it means that issue came from older versions with upgrade. In this case it is suggested to perform actions described in this article upper.