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Parallels Tools can not be installed: the error [6001] caused by InstallShield.

APPLIES TO:
  • Parallels Desktop 4 for Mac Standard Edition
  • Parallels Desktop 3 for Mac Standard Edition
  • Parallels Desktop 2.x for Mac Standard Edition

Symptoms

The following error message appears during the Parallels Tools installation in Windows Guest OS:


"Setup has experienced an error. Please do the following: close any running programs, empty your temporary folder, check your internet connection, then try to run setup again. Error code -6001".

Cause

Corrupted InstallShield files.

Resolution

1. Open My Computer and browse to C:\Program Files\Common Files\InstallShield\Professional\RunTime.


2. Find the folder under the name of "10".

3. Rename this folder in order to restore it if required. Do not delete the folder permanently until you successfully install Parallels Tools.

4. After that start Parallels Tools installation again (Actions menu -> Install Parallels Tools...).


For more information about the problem, visit InstallShield's knowledge base:

http://www.installshield.com/kb




98236a11050ecbd6a1bb76f41fd05550 1e5db16426987d561060acdf56d947b4 df4909b7dd0609a3c148f007041db6d9 d6e04a8c3a7f86de03d4731caa56d4ed 43a4cfd0d39eefbc844fb7740b79a4b9

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