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Parallels Tools can not be installed: the error [6001] caused by InstallShield.

  • Parallels Desktop 4 for Mac
  • Parallels Desktop 3 for Mac
  • Parallels Desktop 2.x for Mac


The following error message appears during the Parallels Tools installation in Windows Guest OS:

"Setup has experienced an error. Please do the following: close any running programs, empty your temporary folder, check your internet connection, then try to run setup again. Error code -6001".


Corrupted InstallShield files.


1. Open My Computer and browse to C:\Program Files\Common Files\InstallShield\Professional\RunTime.

2. Find the folder under the name of "10".

3. Rename this folder in order to restore it if required. Do not delete the folder permanently until you successfully install Parallels Tools.

4. After that start Parallels Tools installation again (Actions menu -> Install Parallels Tools...).

For more information about the problem, visit InstallShield's knowledge base:

6c0bc137413ef2b485c9418f5dd9403a 1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 279e509e1fbdf7d3ff4adbfcc21d2666 add78cd663c4b3736f2c866e82d5ef12

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