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Parallels Tools can not be installed as a result of the error [5009].

APPLIES TO:
  • Parallels Desktop 3 for Mac
  • Parallels Desktop 2.x for Mac

Symptoms

The following error message appears:

An error (-5009: 0x80004002) has occurred while running the setup. Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor.

Resolution

To install Parallels Tools, you need to have administrator access privileges. Please log in as a user with administrator rights and try to install Parallels Tools one more time.



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