Parallels Virtualization and Automation Software

SYMPTOMS

When I try to access non existing domain in Plesk or the new domain that still has default Plesk "index.html" page, the page is loading for several minutes.

CAUSE

Plesk default index.html page contains JavaScript code that connects to 8880 port on Plesk server to get news. In case if this port is not accessible, some browsers show the page as loading while the timeout occurs.

RESOLUTION

Make sure that port 8880 is opened on the Plesk server and you can access it from the outside. The list of ports that are required by Plesk can be found in the corresponded article.

Or you can replace default Plesk index pages with own ones. The pages should be replaced in skeleton directories:

/var/www/vhosts/.skel/*/httpdocs/index.html
/var/www/vhosts/.skel/*/httpsdocs/index.html

And for the default domain:

/var/www/vhosts/default/htdocs/index.html
/var/www/vhosts/default/httpsdocs/index.html

Note, the path to 'vhosts' folder differs for different OSes, see the HTTPD_VHOSTS_D variable value in /etc/psa/psa.conf to find it.