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Why Hsphere sends trouble tickets from different email address than Support Tech Email ?

Article ID: 3433 
Last Review: Nov,30 2007
APPLIES TO:
  • H-Sphere

RESOLUTION

By default, Hsphere uses email address set under 'main menu -> Settings -> Tech Support' to send ticket replies from. But when you have several Ticket Queues (http://www.psoft.net/HSdocumentation/admin/client_support_center.html#queue) defined in the Support Center (Ticket Administration) that Ticket Queue Email is used. It is defined in Ticket Queue configuration.

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