Parallels Virtualization and Automation Software

RESOLUTION

H-Sphere windows software can be uninstalled from a windows server only manually. To do it:

1. In the directory disk]:\Hsphere\bin\, unregister the HSSVC and HsQuotas services by running the commands:
hssvc /unregserver
HsQuotas /unregserver
and removing the HKEY_LOCAL_MACHINE\SOFTWARE\Psoft key from the registry.

2. (This step is for owners of version 2.3.2 and higher) To remove the hsphere service, type in the command line:
[WinDir]\Microsoft.NET\Framework\[version]\InstallUtil.exe /u
[\hsphere.net]\bin\hsphere.exe
where
/[WinDir]/ is a path to the directory where Windows is installed (usually C:\WINNT)
/[version]/ is a version of ASP.NET (v1.0.3705 or later)
/[\hsphere.net]/ is a path to the directory where HSphere.NET is located
For example:
C:\Windows\Microsoft.NET\Framework\v1.1.4322\InstallUtil.exe /u
c:\hsphere.net\bin\hsphere.exe

3. Delete H-Sphere registry key HKEY_LOCAL_MACHINE\SOFTWARE\Psoft

4. Go to the IIS interface and perform one of the following two actions:
- If H-Sphere was set up on the default website, remove the CFG,
Urchin, Webshell and MS SQL virtual directories;
- If H-Sphere was set up on a separate website, remove the website.

5. Check in the component services on the H-Sphere website for /COM+/ applications /cfg/ and /cfg/net/. If you find them, make sure to remove them.

6. Re-map default FTP root to the IIS directory, usually
c:\inetpub\ftproot.

7. Remove the user that was created during the H-Sphere installation to administer H-Sphere (by default, it's user 'HSadmin').

8. Remove the H-Sphere directory, usually c:\hsphere and c:\hsphere.net.

Important: do not delete the directory if it contains any of the packages installed. If you want to uninstall H-Sphere, uninstall all H-Sphere packages first.