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SB module does not work. If I login to Plesk and click "Check for local SB" it says: "Local Sitebuilder installation was found but it's remote API isn't available.".

Article ID: 2236 
Last Review: Oct,08 2007
APPLIES TO:
  • Plesk 8.x for Linux/Unix

SYMPTOMS

I get the following error when login to Plesk and click "Check for local SB":

Local Sitebuilder installation was found but it's remote api isn't available. May be server is down or DNS is not configured properly!

CAUSE

Mostly the error occurs because the host, Sitebuilder is configured for, is not resolved.

RESOLUTION

Sitebuilder host can be found using:
# sb_config --help |grep sb_hostname
--sb_hostname                  SiteBuilder hostname [sitebuilder.domain.com]


Check that this domain is resolved to your server IP:

# host sitebuilder.domain.com


If it does not, or you get the DNS error, fix the DNS problem (765) and try to configure SB module in Plesk again.

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