Parallels

Symptoms

SmarterMail 4.x is used as default mail server for Plesk.

Mailbox creation fails on every domain in Plesk. The following error is displayed:

Error: Unable to update the mail name properties:mailmng failed: Can't create mail name.
Domain: domain_name [domain_name]. Mail name: mail_name.

Event Viewer shows the following:

Event Type:     Error
Event Source:   mailmng.exe
Event Category: None
Event ID:       1
Date:           5/4/2007
Time:           5:00:15 PM
User:           N/A
Computer:       VEWEB01
Description:
Can't create mail name.
Domain: domain_name [domain_name].
Mail name: mail_name.
Reason: Failed to add the alias 'mail_name'
   at (SmarterMail::SMMailName::throwMailNameError line 652)
   at execute console command --add-mailname(vconsoleapp::start line 128)
   at execute "C:\Program Files\SWsoft\Plesk\admin\bin\mailmng.exe" --add-mailname "--domain-name=domain_name"
"--mailname=mail_name"(vconsoleapp::run line 138)
Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\mailmng.exe

Cause

The issue is caused by SmarterMail configuration which conflicts with settings applied by Plesk.

Resolution

Login to SmarterMail, go to Security,  Forwarding Black List and make sure that there is no domain named noname.com. If so please remove it from there.