Parallels Virtualization and Automation Software

SYMPTOMS

When you run updater through Plesk CP, the following failure notification is received:      Autoinstaller 3.1.0 (build at 2006-12-01 02:54) started at (timezone PST) Thu Apr  5 05:56:33 2007
    Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk        --select-release-id=PLESK_8_1_1 --notify-email=steve@vdsp.com --install-component=base    --install-component=docs --install-component=backup-ded --install-component=api    --install-component=pmm --install-component=psa-firewall --install-component=psa-vpn    --install-component=asp --target=/root/psa
    Try to find rcfile...
    Autoinstaller rcfile not found.
    Exit with ERROR status

CAUSE

You use an old autoinstller version that tries to find resource files in the wrong location.

RESOLUTION

Please try to use the latest autoinstaller version for your OS.
The latest autoinstaller for all supported OSes can be found in download section at http://www.swsoft.com in the Plesk product download area. For Plesk 8.2 the URL is ftp://download1.swsoft.com/Plesk/Plesk8.2/, next look for coresponded OS folder, step into and downloas the latest psa_installer package.
Download the file and replace current autoinstaller in /usr/local/psa/admin/sbin/autoinstaller and /usr/local/psa/bin/autoinstaller with newly downloaded one.