Parallels Virtualization and Automation Software

RESOLUTION

SYMPTOMS:

When I’m trying to login to a Virtual Environment (VE) using the VZPP, I get the following error message:

“Invalid username or password, please try again.”

However I’m able to login to VE using the Microsoft Remote Desktop (RDP) using the same credentials.

CAUSE:

The reason of the problem is most probably due to the misconfiguration of the Administrator group inside the VE.  To verify this, please execute the following command:

If it reurns:

this means that the Administrator groups is misconfigured (i.e. there are could be dead SIDs or NT ATHORITY/SERVICE added to administrators group).

RESOLUTION:

Once you log into the VE using the Remote Desktop, you would do the following:

·         Go to My computer

·         Right click on Manage

·         From the Local Users and Groups tree, select Groups

·         From this list, select Administrators and right click on it

·         Delete dead SIDs or NT ATHORITY/SERVICE if theyare present there.

You should be able to login to the specific VE using the VZPP again.