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No input/output sound through a headset in 3CX and Jabber applications

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

I cannot hear anything from the headset and the microphone does not work only when in a call in 3CX and Jabber applications, there are no such issues in Skype, Cortana and other Windows applications.

Cause

  • Specific 3CX and Jabber protocol's behavior
  • Configured corporate NAT (Network Address Translation) preferences in your company

Resolution

Open the virtual machine's configuration > Hardware > Network 1 > change Source to Bridged - Default.




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