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Published application is incorrectly mirrored on High Resolution Multi-Monitors setup

APPLIES TO:
  • Parallels Remote Application Server 16.2

Symptoms

  • I have 2+ monitors on my workplace. Screen resolution is 2560x1440 or higher. Published applications displayed with artifacts.
  • There is no issue while using published desktop, only published application affected.
  • Issue is not present while using 1 monitor.

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Cause

Group policy "Limit maximum number of monitors per session" is set to 1.

Resolution

  1. Change the the policy to allow more than one monitor in session or delete it.

    More information about this GPO: Configure Monitor Settings for a Remote Session

  2. Make sure that DPI Aware option is enabled in Parallels CLient > Tools > Options

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NOTE: All monitors must have the same DPI setting.




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