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Windows starts with "The handle is invalid" error message at login screen.

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • My Windows 10 virtual machine shows the error "The handle is invalid" on login screen:

Cause

Microsoft Windows issue, likely caused by unsuccessful Windows updates installation.

Resolution

  1. Login to Windows 10 user profile and install Windows updates.
  2. If you cannot login to user profile click on Power button > hold down Shift key and click Restart.

  3. Wait for Windows to install updates.
  4. If there are no updates found and the error message yet appears, we recommend you repair your Windows 10 Virtual Machine using instructions from KB 122922.



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