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Failed to open Service RAS Publishing Agent (The specified service does not exist as an installed service. [0x00000424]

APPLIES TO:
  • Parallels Remote Application Server 15.5

Symptoms

After the upgrade of Remote Application Server, all Gateway agents switched to "Not Verified" status.

Redundancy.log on the Master Publishing Agent server (dir C:\ProgramData\Parallels\RASLogs) shows the following error:

[E 00/00000018/T00000570] Sat Oct 21 21:57:34 2017 - Failed to open Service RAS Publishing Agent (The specified service does not exist as an installed service. [0x00000424])

Also, services.msc applet is not listing RAS Publishing Agent service.

Cause

Corrupted installation.

Resolution

  1. On the Master Publishing Agent go to Control Panel > Programs > Programs and Features > Uninstall or Change the program > highlight Parallels Remote Application Server and click on Repair.

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  2. After repairing the issue should be resolved. Please confirm that by checking the services list. RAS Publishing Agent service must persist in this list:

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