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[01/00000006] Insufficient rights available to service your request

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

Sometimes, a new user, which is added to AD Group is not able launch some published application while using RAS Web Portal. The following error occurs:

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Cause

Parallels Development Team is aware about this issue and working on the resolution

Workaround

  1. Go to RAS Console > Connection > Settings tab.
  2. Press Clear Sessions ID's button.

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  3. After re-login to the Web Portal the issue should be resolved.

NOTE: Please repeat this procedure whenever something changes from the Active Directory that affects published applications filtering (e.g. new user added to specific AD Group, new group created, etc.)




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