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Parallels Tools installation in Windows XP virtual machine hangs at 62%

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

Parallels Tools installation hangs at 62% in Windows XP virtual machine

Cause

Incorrect driver is used for Ethernet adapter.

Resolution

To fix this issue the driver for Ethernet adapter should be updated.

  1. Press CMD+R simultaneously on the keyboard to open Run dialog and type devmgmt.msc in it, then press Enter to open Device Manager

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  2. In Device Manager expand Network adapters section, right-click on Parallels Ethernet Adapter and choose Update Driver...

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  3. If the following window appears, choose the third option No, not this time

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  4. On the next screen choose Install the software automatically and press Next button to proceed with the installation

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  5. Finish the installation and close Device Manager.
  6. Install Parallels Tools



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