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How to create a problem report in Parallels Toolbox

APPLIES TO:
  • Parallels Toolbox

Symptoms

  • I have an issue with Parallels Toolbox and I want to send a report to Parallels about it.
  • Parallels Support Representative has requested to send a problem report.

Information

NOTE: Please make sure that Parallels Toolbox was updated to version 1.5.0 (753) on your Mac.

Problem Report IDs are used by Parallels Engineering and Support teams during troubleshooting of reported issues. Problem Reports do not include any personal or confidential data but only technical (logs, configuration).


Note: Generating a Parallels Desktop Problem Report ID is not considered a request to Parallels Support and does not create a ticket for a Parallels Support team member. If you need to open a support request, please visit Support Center.


  1. To send technical data report click the Parallels Toolbox icon in Mac menu bar > Settings (asterisk icon) > Help > Send Technical Data...:

  2. Wait for the problem report to be generated. Add a detailed issue description, your name and email address and click Send Report:

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  3. Once the problem report is sent successfully, write down its ID number and pass it to Parallels Support.

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