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Error 1920: Service Parallels DEP Service (pmm_dep_service) failed to start

APPLIES TO:
  • Parallels Mac Management 5.0

Symptoms

  • Installation of Parallels Mac Management fails with the following error: Error 1920. Service Parallels DEP Service (pmm_dep_service) failed to start:

  • Following error pops up when launching pmm_dep_service.exe from Parallels Mac Management installation directory manually (keeping installer error message open): The program cannot start because mfc100.dll/api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

  • File mfc100.dll/api-ms-win-crt-runtime-l1-1-0.dll is missing in C:\Windows\SysWOW64 directory

Resolution

  1. Install following Microsoft updates:

  2. Install Microsoft Visual C++ 2010 Redistributable Package (x86).

  3. Run Parallels Mac Management installation.

Search words:

pmm_dep_service

dep

1920

api-ms-win-crt-runtime-l1-1-0

mfc100




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