Search

Language:  
Search for:

Available article translations:

Code [02/00000003] The client could not access the remote application.

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

  • While opening published application users receives an error:

    alttext

  • You have followed the article Unable to open Published application: Code 02/00000003, but the issue still persists.

  • Issue occurs while working in Gateway/Gateway SSL mode. In Direct mode all is working properly.

Cause

DNS issue.

Workaround

Delete affected Terminal Server from the Console and re-add it using its IP address.

Resolution

To find out the root you need to check connection over mstsc.exe from each Gateway to the affected Terminal Server using the hostname. In case of DNS problem you'll not be able to connect:

alttext

Once you fix this DNS issue, users will be able to connect.

Search words:

02/00000003

The client could not access the remote application

DNS

RAS




1d70d1f9c41d01c5f7202a4290e434e1

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No