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Facetime Camera stops working after starting Parallels Desktop

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition
  • Parallels Desktop Lite

Symptoms

When I launch Parallels Desktop, Facetime Camera on my Mac doesn't work anymore, I have to restart the Mac to get it back to life.

Cause

This is a widespread issue on macOS Sierra and Parallels Desktop 12 for MacBook Pro 10,1 laptops caused by Sierra camera conflict, currently it's being investigated and worked on.

Resolution

As a temporary workaround, please follow the instructions to fix the issue:

  1. Make sure you have macOS Sierra installed on MacBook Pro 10,1.

    To find out click on Apple logo > About This Mac > System Report > Hardware > Model Identifier.

  2. Download the following file archive: Fix.

  3. Locate replug_facetime.zip archive in your Downloads folder and unzip it.

  4. Open Terminal.app (Mac menu bar > Go > Utilities).

  5. Start Parallels Desktop then launch a virtual machine and wait until Windows is fully loaded.

  6. Execute the command below in Terminal:

    sudo ~/Downloads/replug_facetime
    

    System will ask to enter your Mac password, please do so (note: the password will not be seen due to security restrictions), then hit Enter.

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NOTE: By running this fix you are resetting the Facetime camera. You should apply this fix each time you want to use the Facetime camera along with Parallels Desktop.




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