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Unable to register Mac client: The Mac client cannot be assigned to the Configuration Manager site

APPLIES TO:
  • Parallels Mac Management

Symptoms

  • Manual Mac Client registration fails with the following error:

    Registration failed: The Mac client cannot be assigned to the Configuration Manager site. Please verify that the Configuration Manager Proxy is running and that the boundaries are defined in the Configuration Manager console.
    

Logs

On the Mac the following entries can be found in /Users/<username>/Library/Logs/pma_agent_ui.log:

10-12 05:47:35.635 D /MgmtPointLocator:75232:160b/ Started SMS site location request to 'https://proxy_server_hostname:8760/isvproxy/rpc'
10-12 05:47:36.261 D /RpcClientCpp:75232:9503/ Connecting to 'proxy_server_hostname' (10.124.4.13)...
10-12 05:47:36.479 D /RpcClientCpp:75232:7c03/ Successfully connected to '10.124.4.13'
10-12 05:47:37.709 D /MgmtPointLocator:75232:8803/ SMS site location request finished with 0 ()
10-12 05:47:37.710 D /SvcLocator:75232:160b/ Site Code: SCCM_SITE/SCCM_SITE0 Locality: 3
10-12 05:47:37.710 D /SvcLocator:75232:160b/ Local site not found in response
10-12 05:47:37.710 D /MgmtPointLocator:75232:160b/ IPv4 address added: 10.0.29.232/10.0.28.0
10-12 05:47:37.711 D /SvcLocator:75232:160b/ SMS site location request to https://proxy_server_hostname:8760/isvproxy/rpc
addresses {
  ip_v4: "10.0.29.232"
  subnet: "10.0.28.0"
}
10-12 05:47:37.720 D /MgmtPointLocator:75232:160b/ Started SMS site location request to 'https://proxy_server_hostname:8760/isvproxy/rpc'
10-12 05:47:38.800 D /RpcClientCpp:75232:8803/ Connecting to 'proxy_server_hostname' (10.10.96.130)...
10-12 05:47:39.016 D /RpcClientCpp:75232:9503/ Successfully connected to '10.10.96.130'
10-12 05:47:40.282 D /MgmtPointLocator:75232:9d03/ SMS site location request finished with 0 ()
10-12 05:47:40.283 D /SvcLocator:75232:160b/ Site Code: SCCM_SITE/SCCM_SITE0 Locality: 3
10-12 05:47:40.283 D /SvcLocator:75232:160b/ Local site not found in response
10-12 05:47:40.283 D /RegistrationAgent:75232:160b/ IsvProxySelector failed. Couldn't find local ISVProxy instance.
10-12 05:47:40.283 D /RegistrationAgent:75232:160b/ Registration failed: The Mac client cannot be assigned to the Configuration Manager site. Please verify that the Configuration Manager Proxy is running and that the boundaries are defined in the Configuration Manager console.

On Parallels Configuration Manager Proxy server the following entries can be found in C:\Windows\Logs\pma_isv_proxy_service.log:

10-11 14:47:39.804 D /pma_isv_proxy_service:17088:3e28/ Got SmsSiteLocationRequest from '10.0.29.232'
10-11 14:47:39.804 D /pma_isv_proxy_service:17088:3e28/ Processing SmsSiteLocationRequest from '10.0.29.232'
10-11 14:47:39.820 D /CmProxyUtils:17088:3e28/ AD site list for {10.0.29.232}: {AD_SITE}
10-11 14:47:39.820 D /CmProxyUtils:17088:3e28/ Requesting locations for {10.0.28.0,}, site = 'AD_SITE'
10-11 14:47:39.820 D /SmsMsgApi:17088:3e28/ Message flags = 0x0, will attempt to set client certificate = 0
10-11 14:47:39.960 D /CmProxyUtils:17088:3e28/ Remote SMS sites: '{}'
10-11 14:47:39.960 D /CmProxyUtils:17088:3e28/ Fallback SMS sites: '{[ site_code: "SCCM_SITE" master_site_code: "SCCM_SITE" locality: FALLBACK ]}'
10-11 14:47:39.960 D /pma_isv_proxy_service:17088:3e28/ Got site info for '10.0.29.232': site_code: "SCCM_SITE"
master_site_code: "SCCM_SITE0"
locality: FALLBACK

Cause

Boundary Groups misconfiguration.

Resolution

  1. Make sure that there is no IP ranges overlapping in Boundary configuration (each boundary contains unique IP address range/subnet).
  2. In SCCM Console locate Boundary Group containing Boundaries for corresponding Mac(s) and open its Properties > References.
  3. Make sure that specified Site system servers are installed on the SCCM site this boundary is assigned to:

  4. Site system servers that belong to the SCCM site 1 should not be associated with the Boundary Group that is assigned to SCCM site 2:

    In this particular case Site system server WIN-WSUS.RAS.TESTING must not be specified in any Boundary Group that is NOT assigned to Site CPA.




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