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Unable to start Parallels Desktop. Problem ID: 15381

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

I cannot start Parallels Desktop.

Unable to start Parallels services. Problem ID: 15381

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Cause

Incorrect permissions to the /private/tmp folder on the Mac side.

Resolution

In order to perform necessary operations you should start up your Mac in Recovery Mode:

  1. Start Terminal: open Finder - Applications - Utilities - Terminal.
  2. Type in ls -dlO /private/tmp and hit return (Enter).

    NOTE: in -dlO O is a capital o, not the figure zero.

  3. If the output of the command above contains the word restricted, proceed with the following steps. If not, contact the Support team.
  4. Restart your Mac and hold down Command+R combination on the keyboard until Apple logo appears on the screen.

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    NOTE: If you see a login window or your own desktop instead of the Utilities window, it's possible that you didn't press Command+R early enough. Restart your Mac and try again.

    This is how Recovery Mode looks like:

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  5. From the menu bar choose Utilities and then Terminal.

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  6. Execute the following command:

     chflags norestricted /Volumes/Macintosh\ HD/private/tmp
    

    NOTE: You should hit return/Enter after entering the command to execute it.

  7. The result of performing this command should look like:

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  8. If after executing the command you receive output similar to:

        chflags norestricted /Volumes/Macintosh\ HD/private/tmp: No such file or directory
    

    It means that somehow your Mac hard disk was renamed and we should obtain its name. To do that, perform the following command:

        diskutil list
    

    The result of performing this command should look like:

    alttext

    NOTE: In this particular case Mac hard disk has default name. Locate the largest disk by its size in the SIZE column and use its name between chflags norestricted /Volumes/ and /private/tmp while executing the command, e.g.:

    chflags norestricted /Volumes/MacSSD/private/tmp
    
  9. Restart your Mac normally (select Apple logo > Restart from the menu bar) and execute the following command once again:

    ls –dlO /private/tmp
    

    Make sure now the output has no restricted flag set.




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