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Remote Application Server Reporting does not function after upgrade to version 15.0.3864

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

RAS Reporting does not function with RAS 15.0.3864, if older RAS builds are used in the environment.

  • Following entry is present in RASReportingLog.txt:

    [E 37/00000000] Wed Sep 28 15:45:42 2016 - Version Mismatch

  • While testing connection from the Console > Administration > Reporting the warning appears:

    alttext

Cause

RAS release 15.0.3864 utilizes a changed reporting protocol, not compatible with previous builds.

Resolution

In order to solve the issue, update all RAS components to version 15.0.3864 or above.




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