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I can't use my Parallels Access for Business subscription

APPLIES TO:
  • Parallels Access

Symptoms

I have an active Parallels Access subscription, but when I'm trying to connect to a remote computer, Parallels Access suggests to buy a new one.

Cause

A Parallels account allows to combine a private and several business accounts under one email address. Parallels Access uses a wrong account to connect you to a remote computer.

Resolution

Log in to your Parallels account at https://account.parallels.com/.

Switch to Parallels Access > Settings and switch to the account with the Parallels Access subscription you would like to use.

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Now Parallels Access will see your subscription and connect you to the remote computer.




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