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It's taking a long time to launch any published application

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

  • List of published apps occurs immediately as it should, but it's taking long to launch any published application.
  • Once started, published application works good.
  • Gateway or Gateway SSL connection mode is in use.
  • The option Enable RDP UDP Data tunelling is turned on on the Gateway Agent.
  • When connecting over the native RDP to Terminal Server you see that UDP is not enabled:

    alttext

Cause

UDP traffic is not allowed from the user's location. This is the network/firewall issue. The client will automatically attempt to use UDP and will fall back to TCP if it can’t (note that authentication, etc… still happens using TCP). That explains long start time of any published application

Workaround

Fastest solution will be just to disable Enable RDP UDP Data tunelling. In the Console go to the Gateway > Properties > Network tab:

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Resolution

To make UDP connection possible you need to allow it in your network. By default, Remote Application Server is using the following UDP ports:

  • 80
  • 443

To make that sure that UDP is allowed you should see over the native RDP client:

alttext

Search words:

RDP UDP




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