Available article translations:

How do I receive my no-charge upgrade key for Parallels Desktop 12?

  • Parallels Desktop 12 for Mac Standard Edition


I purchased Parallels Desktop 11 for Mac and activated within the Tech Guarantee 2016, however have not received my no-charge upgrade key for Parallels Desktop 12.


For eligible customers who activated and registered their product after August 1, 2016 and before October 31, 2016 upgrade keys will automatically be added to the Parallels account and you will receive an automatic upgrade notification via email.

You should receive your upgrade key automatically within 7 days after the new version of Parallels Desktop for Mac becomes available. The upgrade key will be sent to the email that was used during the registration process and the Parallels account creation when you installed Parallels Desktop 11 for Mac.

If you have not yet registered your copy of Parallels Desktop 11 for Mac, please register your key now here.

Please do not contact Parallels Customer Support in reference to your upgrade key and follow the steps above first.

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