Note for Parallels Desktop subscription owners
If you have a subscription for Parallels Desktop for Mac or Parallels Desktop for Mac Pro Edition, you can upgrade Parallels Desktop to the latest version with the license you own. Download and install Parallels Desktop 12 and use your subscription license for activation. A subscription allows you to upgrade to the latest version at no additional charge as long as your subscription is valid.
Note for Parallels Desktop 9 for Mac users
According to our licensing policy, an upgrade to Parallels Desktop 12 for Mac is supported from the following versions only:
- Parallels Desktop 10 for Mac
- Parallels Desktop 10 for Mac Upgrade
- Parallels Desktop 11 for Mac
- Parallels Desktop 11 for Mac Upgrade
If your previous version key is for Parallels Desktop 9 or earlier, please visit the Parallels Online Store to purchase a full license for Parallels Desktop 12 for Mac:
An upgrade to Parallels Desktop 12 for Mac can be activated:
Immediately after the application is installed and the key is registered.
After it has been activated with a trial key.
- After it was reinstalled on a new or on the same Mac.
To activate Parallels Desktop 12 with a commercial key, you need to connect your Mac to the Internet. If your Mac is not connected to the Internet, you will not be able to activate Parallels Desktop.
Once you have completed registration of your Parallels Desktop 12 for Mac key, Parallels Desktop will prompt you to activate the application.
Enter your activation key (dashes will be added automatically). Once you enter the key, it will be validated. If the key is not valid, it will be marked with a red cross. If the cross appears, make sure you entered the key correctly and try submitting it again. If the key is valid, it will be marked with a check.
If you do not have a previous version of Parallels Desktop installed, you will also be prompted to enter a full license or upgrade key for that version. Enter your previous version key for Parallels Desktop 10 or 11. Once the key is validated, click Activate.
- If your Mac is connected to the Internet, Parallels Desktop 12 will be activated.
Activation after using a trial version
If you activated a trial version of Parallels Desktop 12 for Mac, you can reactivate it with a commercial license at any time by doing the following:
Launch Parallels Desktop 12 for Mac.
Click on Parallels Desktop from the application menu bar on top of the screen, select Account & License from the drop-down menu. You may click on your Control Center window to see the menu. You will not have it while your cursor is in a virtual machine.
If the trial period hasn't expired yet, click on Enter a key.
Enter the upgrade license for Parallels Desktop 12 for Mac you purchased.
- After a valid upgrade key has been entered, the application will prompt you to enter a previous version key. Enter your previous version key, then click Activate.
Activation after reinstallation
If you reinstalled Parallels Desktop 12 on the same Mac or installed the application on a new one, you can avoid entering your activation key manually.
If you log in to the Parallels account which contains an activation key for Parallels Desktop 12, you will have an option to use the key from your account.
After the registration step you will see the activation window which will contain the list of licenses registered under your account. Select the license you would like to use for activation and click Activate at the bottom right corner of the screen. Or simply double-click on the license you'd like to use.
You will see the confirmation that your copy was successfully activated.
Activating with a full key
If you purchased a full key for Parallels Desktop 12 for Mac and need instructions for activation, see KB 123864.