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Terminal Server Agent not verified

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

  • Terminal Server Agent shows as "Not Verified".
  • Able to push the Ternimal Server Agent from the console, however in the Console it is still couldn't be verified.
  • On Terminal Server machine "RAS Terminal Server Agent" is not listed in services.msc
  • An attempt to install it via MSI installer fails with:

    alttext

Cause

Windows has failed to register RAS Terminal Server Agent service.

Resolution

  1. Open CMD and navigate to Parallels Remote Application Server directory (by default):

    C:\Program Files (x86)\Parallels\ApplicationServer
    
  2. Execute the command:

    2XAgent.exe -u
    

    This will uninstall Terminal Server Agent from the machine.

  3. Open regedit, and remove the following keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\2X
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\TSAgent
    
  4. Open CMD and navigate to Parallels Remote Application Server directory (by default):

    C:\Program Files (x86)\Parallels\ApplicationServer
    
  5. Execute the command:

    2XAgent.exe -i
    

    alttext

  6. Check the Terminal Server Agent in the Console. Now it should be verified.

    alttext

Search words:

prematurely

tsagent




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