Search

Language:  

Available article translations:

Terminal Server Agent not verified

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

  • Terminal Server Agent shows as "Not Verified".
  • Able to push the Ternimal Server Agent from the console, however in the Console it is still couldn't be verified.
  • On Terminal Server machine "RAS Terminal Server Agent" is not listed in services.msc
  • An attempt to install it via MSI installer fails with:

    alttext

Cause

Windows has failed to register RAS Terminal Server Agent service.

Resolution

  1. Open CMD and navigate to Parallels Remote Application Server directory (by default):

    C:\Program Files (x86)\Parallels\ApplicationServer
    
  2. Execute the command:

    2XAgent.exe -u
    

    This will uninstall Terminal Server Agent from the machine.

  3. Open regedit, and remove the following keys:

    HKEY_LOCAL_MACHINE\SOFTWARE\2X
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\TSAgent
    
  4. Open CMD and navigate to Parallels Remote Application Server directory (by default):

    C:\Program Files (x86)\Parallels\ApplicationServer
    
  5. Execute the command:

    2XAgent.exe -i
    

    alttext

  6. Check the Terminal Server Agent in the Console. Now it should be verified.

    alttext




1d70d1f9c41d01c5f7202a4290e434e1 17333b9b93206d7dd8962eace050749d

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No