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How to use LogLevelSwitcher Tool

APPLIES TO:
  • Parallels Remote Application Server 15.0

Information:

LogLevelSwitcher Tool will help you to collect detailed logs at the moment of the issue replication.

This article describes how to use LogLevelSwitcher tool.

NOTE: We do NOT recommend to keep detailed logging enabled all the time as it may affect overall performance.

Logs may be archived to a specific location in .zip format by using Compress button.

Enabling logging for Remote Application Server components:

Download and Save LogLevelSwitcher before you start.

NOTE: Please note that logs for Publishing Agent are collected along with Redundancy Service logs.

Publishing Agent

  1. Run LogLevelSwitcher tool on the machine where the Publishing Agent is installed.
  2. Choose a Publishing Agent module.
  3. Tick the Debug check box.
  4. Set Log Level and Console Log Level to 6 (Debug Traces).
  5. Click on Set button.

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  6. Press Apply button in Remote Application Server Console.
  7. Collect Logs and run LogLevelSwitcher again.
  8. Uncheck Debug check box and set Log Level and Console Log Level to 0.

Redundancy Service

  1. Run LogLevelSwitcher tool on the machine where the Redundancy Service is installed.
  2. Choose Redundancy Service module.
  3. Tick the Debug check box.
  4. Set Log Level and Console Log Level to 6 (Debug Traces).
  5. Click on Set button.

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  6. Collect Logs and run LogLevelSwitcher again.
  7. Uncheck Debug check box and set Log Level and Console Log Level to 0.

Terminal Server Agent

  1. Run LogLevelSwitcher tool on the machine where the TS Agent is installed.
  2. Choose TS Agent module.
  3. Set Log Level and Console Log Level to 6 (Debug Traces).
  4. Click on Set button.

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  5. Restart RAS Terminal Server Agent service.
  6. Collect Logs and run LogLevelSwitcher again.
  7. Set Log Level and Console Log Level to 0.

Gateway Agent

  1. Run LogLevelSwitcher tool on the machine where the Gateway Agent is installed.
  2. Choose SecureProxyGateway module.
  3. Set Log Level and Console Log Level to 6 (Debug Traces).
  4. Click on Set button.

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  5. Restart RAS SecureClientGateway service.
  6. Collect Logs and run LogLevelSwitcher again.
  7. Set Log Level and Console Log Level to 0.

VDI Agent

  1. Run LogLevelSwitcher tool on the machine where the VDI Agent is installed.
  2. Choose VDI Agent module.
  3. Set Log Level and Console Log Level to 6 (Debug Traces).
  4. Click on Set button.

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  5. Restart RAS VDI Agent service.
  6. Collect Logs and run LogLevelSwitcher again.
  7. Set Log Level and Console Log Level to 0.

Guest Agent

  1. Run LogLevelSwitcher tool on the machine where the Guest Agent is installed.
  2. Choose Guest Agent module.
  3. Tick the Debug check box.
  4. Set Log Level and Console Log Level to 6 (Debug Traces).
  5. Click on Set button.

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  6. Restart RAS Guest Agent service.
  7. Collect Logs and run LogLevelSwitcher again.
  8. Uncheck Debug check box and set Log Level and Console Log Level to 0.

PC Agent

  1. Run LogLevelSwitcher tool on the machine where the Guest Agent is installed.
  2. Choose Guest Agent module.
  3. Tick the Debug check box.
  4. Set Log Level and Console Log Level to 6 (Debug Traces).
  5. Click on Set button.

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  6. Restart RAS PC Agent service.
  7. Collect Logs and run LogLevelSwitcher again.
  8. Uncheck Debug check box and set Log Level and Console Log Level to 0.

Search words:

Log Level Switcher

logging

LogLevelSwitcher

Level

Logs

Switcher




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