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"License key not found" error when activating the license key

APPLIES TO:
  • Parallels Remote Application Server 14.1

Symptoms

When trying to activate the license key following error message pops up:

License key not found

Cause

The license key for Remote Application Server version 15 is used in legacy version of Remote Application Server Console (version 14 and older are considered as legacy versions).

Please note that with release of Remote Application Server version 15 licensing mechanism was modified. License keys for legacy versions can be used only with legacy versions while license keys for Remote Application Server version 15 can be used with version 15 only.

Legacy version license key format: XXXX-XXXX-XXXX-XXXX

Remote Application Server version 15 license key format: XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX

Resolution

Purchased license key should be used with appropriate version of the product. If your license key is for Remote Application Server version 15 you can always download latest available version of the product using this link and successfully activate it with your license key.




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