Search

Language:  
Search for:

Available article translations:

Parallels Tools installation fails at 20% after installing Parallels Desktop latest build

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop 11 for Mac Standard Edition
  • Parallels Desktop 11 for Mac Pro Edition

Symptoms

After Parallels Desktop latest update the Parallels Tools installation fails at 20% even after following instructions from the article.

Cause

prl_boot process is hung.

Resolution

NOTE: Please take a snapshot of your virtual machine (in the Mac menu bar go to Actions > Take snapshot) before you proceed with the instruction below to be able to revert all the changes.

  1. Open Windows registry editor:

    Press Command+R combination on the keyboard.

    In the newly appeared window type regedit and hit Enter.

    alttext

    Then prompted by UAC click Yes button.

    alttext

  2. Navigate to the registry entry mentioned below:

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\prl_boot
    

    alttext

  3. Click on prl_boot key in the left side of the window and press delete on the keyboard.
  4. Click Yes to confirm the operation.
  5. Restart the virtual machine from the Start menu.

    NOTE: Don't Shutdown and then Start the virtual machine. It's very important to restart virtual machine from the Restart option.

  6. Install Parallels Tools.

Search words:

20%

Parallels Tools

Parallels Tools fails 20%

prl_boot




4987860c21de5849bcebfeb0472cfd03 f9b6a8d63f3437e0dca35c9704a9033c 1e5db16426987d561060acdf56d947b4 837e6c2dfd4fe5573cb6701d781382b4 df4909b7dd0609a3c148f007041db6d9 123d9ca7d63fbe93430dd9d1bfc0028f

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No