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Failed to load settings from database. Error in database Execute:11

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

  • RAS Monitor reporting the following errors:

    Failed to load settings from database error code 0x1,

    Error in database Execute: 11

  • All Gateways are marked as Not verified in Remote Application Server Console Farm > Gateways.

or

  • Users are not able to connect due to an error:

    alttext

  • Publishing Agent's detailed log contains the error:

    FAILED: 11 (11 - database disk image is malformed)
    

Resolution

  1. Stop RAS Publishing Agent and RAS Redundancy Service from services.msc applet.
  2. Go to C:\Program Files(x86)\Parallels\ApplicationServer\AppData and rename all .db files except Settings.db adding .old, e.g.:

    AppAudit.db.old
    DevRuntime.db.old
    Licensing.db.old
    SessionCache.db.old
    SettingsAudit.db.old
    VDSDatabase.db.old
    
  3. Start RAS Publishing Agent and RAS Redundancy Service.



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