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Cannot get an access to the files located in the Dropbox for Business folders on the Mac side

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

When trying to access files located in one of the Dropbox for Business folders on the Mac (personal or business) error message comes up:

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Resolution

Disable Shared Cloud option and add Dropbox folder/folders manually:

  1. Open virtual machine configuration.
  2. Switch to Options tab then select Sharing from the list.
  3. Disable Shared Cloud option.

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  4. Press Custom Folders... button.
  5. In the newly appeared window press + button.

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  6. Navigate to Dropbox folders, select desired one and press Open button.

    NOTE: You cannot add both folders at the same time.

  7. Click OK button and close configuration window.
  8. Restart virtual machine and check the issue.



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