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Not able to install Gateway: Cannot install 2X SecureClientGateway on your local machine

APPLIES TO:
  • Parallels Remote Application Server 14.1
  • Parallels Remote Application Server 14.0
  • Parallels Remote Application Server 12.0

Symptoms

  1. I have a Gateway installed on the server, however, its status is "Not verified" in Remote Application Server Console.
  2. If I try to reinstall it I am getting an error: Cannot install 2X SecureClientGateway on your local machine:

Cause

  • Incorrect Gateway configuration.
  • Remote Application Server Publishing Agent server IP address has been changed.

Resolution

  1. Stop 2X SecureClientGateway service from services.msc applet.
  2. Navigate to Remote Application Server installation directory (default is C:\Program Files (x86)\2X\ApplicationServer), go to AppData > Settings subdirectory and rename GatewayCache.xml to GatewayCache.xml.old.
  3. Start 2X SecureClientGateway service.



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