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Unable to use Windows Snipping Tool in Coherence mode

APPLIES TO:
  • Parallels Desktop for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • Mouse movements are erratic while selecting an area for the screenshot.
  • Mac display becomes grey after pressing New button in Snipping Tool.

Cause

We are currently investigating the issue.

Resolution

As a workaround please use Mac keyboard shortcuts as described in Apple knowledge base article.

We suggest you to subscribe to KB 123410 to track changes in Parallels Desktop 11.




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