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After upgrade to Remote Application Server 15 Terminal Server log files are stored in the wrong location

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

After the upgrade to Remote Application Server version 15 Terminal Server log files are still stored in the wrong directory:

    C:\Program Files (x86)\2X\ApplicationServer\AppData\TSAgentLog.txt

Cause

Registry keys are pointing log files to store in definite folder.

Resolution

On the affected Terminal Server please do the following:

  1. Open registry by running "regedit" command.

  2. Navigate to:

    HKEY_LOCAL_MACHINE - SOFTWARE - Wow6432Node - Parallels - TSAgent
    
  3. Check the value in "File" string.

Registry key

"File" string value is still set to the "old directory". In that case "File" string should be modified manually.

Just specify the directory where you would like to have this log files stored. By default it is:

    C:\Program Files (x86)\Parallels\ApplicationServer\AppData\TSAgentLog.txt

Registry key

After modifying the "File" string log files will be stored in specified folder.

Search words:

wrong directory

log




1d70d1f9c41d01c5f7202a4290e434e1 17333b9b93206d7dd8962eace050749d

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