Pending invitation into an existing business account
You may encounter the following notification when you try to create a new Parallels account at https://account.parallels.com/#/register:
You have already been invited to join existing account but have not yet accepted the invitation.
You can also see an invitation to a business account on the Manage business accounts page of your Parallels account.
This means that you have been invited to join a business account for your company or organization.
How is it possible that a business account has already been created?
It can happen in one of the following ways:
Your company or organization uses a permanent license for older versions of Parallels Remote Application Server and has a valid Upgrade Insurance plan. In this case, the business account might have been created automatically.
A subscription or permanent license for one of the Parallels business products was purchased via the Parallels Sales team or a reseller (not online).
- Your company or organization uses other Parallels business products (e.g., Parallels Desktop Business Edition or Parallels Access for Business), and someone else in your company or organization might have created a business account.
What do I do if I encounter a pending business account notification?
- Click the Join $COMPANY_NAME button, where $COMPANY_NAME is the name of the company or organization that was assigned when the business account was created.
- An invitation email will be sent to the email address you have specified. The invitation email contains an action link that allows you to join an existing business account.
When you click the Join button, you will see the following message on the screen:
Check your incoming emails for an invitation message. If you don't see the message, make sure to check your SPAM folder.
- Follow the instructions in the invitation message.
What If I still need to create a new business account?
Register a new business account following the instructions in KB 123518.
If you manage Parallels Remote Application Server, see KB 123620 for more information on using a business account when activating or upgrading Remote Application Server.