If your company or organization has a subscription for an older version of Remote Application Server, or a permanent license with a valid Upgrade Insurance plan, you can use your license with Remote Application Server version 15 or later. Legacy Remote Application Server license key(s) that you used with versions 11-14 of the Remote Application Server must be converted to license keys of a new format before they can be used for activating Remote Application Server version 15 or higher.
Do I need to convert my license key?
Legacy license keys for Remote Application Server can't be used for activation of Parallels Remote Application Server 15. Legacy keys have the following format:
NNNN-NNNN-NNNN-NNNN, where N is a letter A-Z or a digit 0-9
If you have a license key of this format, you need to convert it to a license key of a new format first.
The new format of Remote Application Server license key is:
NNNNNN-NNNNNN-NNNNNN-NNNNNN-NNNNNN, where N is a letter A-Z or a digit 0-9
What happens when I convert my legacy license key?
When you convert your legacy Remote Application Server license key, Parallels Licensing Server checks the validity of your old key and converts it to a new format. At the same time it registers a new subscription or a permanent license that corresponds to your older license that was used with Remote Application Server version 11-14. After conversion is completed, your old Remote Application Server license key is disabled and cannot be used with old versions of the product anymore.
Keep in mind, that you cannot use a Remote Application Server license key of a new format with legacy versions of application (v. 11-14).
How to convert legacy licenses in My Account
Log in to your company or organization Parallels business account or create a new one at https://account.parallels.com to convert your legacy license key(s).
Read the following articles to learn more about Parallels business account:
Read the following article to learn more about using Parallels business account with Remote Application Server:
Open the side navigation panel and select Remote Application Server > Convert Legacy License. Yo will see a Conversion Wizard page:
Input your legacy Remote Application Server license key and click Convert.
You will see a notification about the started conversion procedure:
Don't close the page. Wait until the conversion is completed. You will see the notification when it's done:
Now you have your new Remote Application Server subscription or a permanent license registered in your company or organization business account. You can use your new license key for activating your copy of Parallels Remote Application Server v15 or higher.
Important: log in to the Remote Application Server using the same business account as you used for conversion, to be able to activate the application.
If the conversion failed, you will see the error:
If you enter a legacy license key that has already been converted before, you will see the message:
What do I do after conversion?
If the conversion succeeds, copy your new Remote Application Server license key (displayed on the page) and use it for activating your copy of application version 15 or higher. Make sure you log in to the Remote Application Server using the same business account as you used for conversion.