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Terminal Server Agent not verified after the update to version 15

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

  • Since updating Parallels Remote Application Server to version 15, Terminal Server Agent becomes not verified ( "Agent not found" status in the Console)

  • Restarting of "RAS Terminal Server Agent" service helps temporarily, but this issue reoccurs constantly.

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Cause

Outdated registry entries and files wasn't removed.

Resolution

  1. On the affected Terminal Server uninstall RAS Terminal Server Agent component

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  2. Start regedit and delete following entries

    HKEY_LOCAL_MACHINE\SOFTWARE\2X
    
    HKEY_CURRENT_USER\Software\2X
    
  3. In Program Files x86 delete 2X folder

  4. Install RAS Terminal Server Agent

Search words:

not verifyed

Not found

RAS

Terminal Server

update




1d70d1f9c41d01c5f7202a4290e434e1 17333b9b93206d7dd8962eace050749d

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