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Links for downloading Parallels Client are broken in Remote Application Server Web Portal v14

Symptoms

While accessing the Web Portal v14 new users can't download the client using the provided links - they are broken, nothing happens after clicking on it.

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Cause

Parallels Development Team is aware of this issue and working on the resolution.

Workaround

Upgrade to Parallels Remote Application version 15.

We strongly recommend to review Parallels Remote Application Server 15 upgrade procedures: KB 123604

Download link for Parallels Remote Application version 15

Alternative Workaround:

  1. Go to the Web Portal Administrator's page > General Settings > Parallels 2X RDP Clients. Here you may upload "specific client" (any version - 14 or 15, it will work properly)

    Download links for Parallels 2X RDP Clients v14.1

    Download links for Parallels Clients v15

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  2. Once .msi file uploaded click Apply Settings.

  3. Now clients will be able to download and install Parallels Client.

Search words:

Web Portal

broken link




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