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Collecting Detailed Logs from Parallels Remote Application Server v15

APPLIES TO:
  • Parallels Remote Application Server 15.0

Information

This article describes how to enable detail logging on each Parallels Remote Application Server 15 component

Detailed logging for Publishing Agent:

  1. In the registry editor go to

    HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\2XController 
    

    Note: (For 64bit operating systems check the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\2XController key)

  2. Create a new DWORD key called LogLevel. Assign it a decimal value of '6'. Click OK.

  3. Create a new DWORD key called Debug. Assign it a decimal value of 1. Click OK.

  4. Create a new DWORD key called ConsoleLogLevel. Assign it a decimal value of 6. Click OK

  5. Create a new DWORD key called MoreDetails. Assign it a decimal value of 1. Click OK

    Note: To apply these settings all you need to do is press apply from the console. You don't need to restart the publishing agent.

  6. Reproduce the issue and collect a copy of the RASLogFile from the installation directory > AppData folder.

Detailed logging for Terminal Server Agent

  1. In the registry editor go to

    HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\TSAgent
    

    Note: (For 64bit operating systems check the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\TSAgent key)

  2. Create a new DWORD key called LogLevel. Assign it a decimal value of '6'. Click OK.

  3. Create a new DWORD key called Debug. Assign it a decimal value of 1. Click OK.

  4. Create a new DWORD key called ConsoleLogLevel. Assign it a decimal value of 6. Click OK

  5. Restart the 2X Terminal Server agent service.

  6. Verify that logging enabled in the Console > Farm > Settings > right click on required Terminal Server Agent > Enable Logging

  7. Reproduce the issue and collect a copy of the TSAgent from the installation directory > AppData folder that is located on appropriate Terminal Server.

Detailed logging for Gateway Agent

  1. In the registry editor create a key

    HKEY_LOCAL_MACHINE\SOFTWARE\Parallels\2XProxyGateway 
    

    Note: (For 64bit operating systems check the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Parallels\2XProxyGateway key)

  2. Create a new DWORD key called LogLevel. Assign it a decimal value of '6'. Click OK.

  3. Create a new DWORD key called Debug. Assign it a decimal value of 1. Click OK.

  4. Create a new DWORD key called ConsoleLogLevel. Assign it a decimal value of 6. Click OK

  5. Reproduce the issue and collect a copy of the RASLogFile from the installation directory > AppData folder.

  6. Reproduce the issue.

  7. Please send us a copy of the RASLogFile from the installation directory > AppData folder.

Detailed logging for Guest Agent

  1. Connect to the VM via HTML5 Gateway.
  2. Enable Debug on the client machine by doing as follows:
    • Navigate to the registry under HKLM > Software > Parallels > GuestAgent
    • Create DWORD: Debug with a value of 1
    • Create DWORD Loglevel with a value of 6
    • Create String File; with a value of C:\guestlog.txt
    • All Logging will be created to the outlined txt file.
  3. Compress log file to archive.

Search words:

RAS

logs

logging

detailed logging




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